Refund policy
Purchase and Refund Policy
[last updated April 2026]
This website is made available by Calibrated Performance Pty Ltd ABN 12 633 117 263.
By using our website, you are agreeing to be automatically bound by this Purchase and Refund Policy, our terms of use [https://www.calibratedperformance.com.au/terms-conditions], disclaimer [https://calibratedperformance.com.au/pages/disclaimer], and privacy policy [https://www.calibratedperformance.com.au/privacy-policy] (collectively referred to as ‘terms’).
We encourage you to carefully read and understand our terms before using our website or purchasing any products from our website. If you do not agree with any of our terms, your remedy is to stop using our website and or the products you have purchased immediately.
Purchasing products
You can purchase products from our website by adding them to the shopping cart and completing your billing and shipping information. Your shipping fee will be calculated at checkout.
Domestic orders will be shipped with tracking using Australia Post Express or DHL Express, both options are available at checkout. International orders will be shipped with DHL Worldwide Express. Due to the value of some of our products, we do recommend shipping with insurance. Please contact us before purchase to get a quote for insured shipping. We may provide different insurance options for you to choose from at checkout.
Please note for international orders, you will not be liable to paying Australian GST on your order as the order is for export, but you are liable for any import taxes, duties and tariffs upon arrival in country of delivery.
We use the third-party platforms Stripe and PayPal to process your payment. We do not directly receive or store your card details or other financial information.
Unless otherwise stated, amounts shown on our website are in AUD.
Interest may be charged on any overdue payment, accruing daily from the date when payment becomes due, until the date of payment, at a rate of 6.1% per annum (compounding monthly). This rate applies after as well as before any judgment.
You agree to pay any costs and disbursements incurred by us in pursuing any outstanding debt (including legal costs on a solicitor and own client basis) and collection agency costs to the extent permissible under relevant legislation.
Returns and refunds
‘Change of mind’ returns
Before purchasing anything from our webstore, please check and confirm the product is correct fitment for your application and vehicle.
Unfortunately, due to the costs associated with special-order products and the irreversible programming of ECU kits, we will not accept returns or issue refunds on those products. Further to this, firmware & upgrades, sale & pre-owned items are also non-refundable.
Returns and refunds on Direct Injectors, Drive Belts, Wiper Blades, and Battery Chargers are not accepted as standard, however these will be reviewed on a case-by-case basis. Please contact us before returning any of these items.
You may return any other product purchased from our website within 14 days of receiving the product, if it is unused, in its original packaging and in resaleable condition. You will be refunded the purchase price paid for the product, less a 15% restocking fee. Any delivery fee paid when you purchased the product is non-refundable. You are responsible for the shipping costs to return the item to us.
If you would like to cancel your order before it has been dispatched, you will still be liable for the restocking fee of 15% although we may provide a smaller flat rate fee to cover our time and costs of processing the refund, please contact us as soon as possible.
If there is a problem with the product, please refer to the warranty clause in our terms of use here.